I fix online reviews for practices where every patient is a major decision.
People do not pick a cosmetic surgeon, implant dentist, rehab center or fertility clinic on impulse. They study reviews, read patient stories, look at before and after photos and then decide who to trust with their body, their future or someone they love. I help your online reputation tell the same story your treatment coordinators tell in person.
Designed for cosmetic surgery, specialised dentistry, addiction treatment and rehab, fertility and IVF, and other high value treatment programs.
- Your surgeons, doctors and clinicians do excellent work, but most of your public reviews talk about parking, reception and wait times instead of outcomes and care.
- You have strong word of mouth, yet your Google rating and healthcare profiles look thin or a few years out of date.
- No one owns a structured process for asking the right patients for reviews at the right moments in their journey.
How serious patients actually research you
Almost every patient or family member now Googles you, checks your star rating, reads low star reviews and compares you with two or three nearby options before they ever call your office.
- They zoom in on reviews that mention bedside manner, clear explanations, pain management, nursing staff and how your team handled complications, not just the final result.
- For cosmetic work they cross check your reviews with social and your before and after gallery. For implants and orthodontics they look for long term follow up and comfort. For rehab and fertility they look for dignity, support and success stories.
- If your best cases and most grateful families never leave public feedback, your profiles under sell what you do and patients quietly choose another provider.
Small, real wins first.
Many companies talk about reputation in big abstract terms, but what actually matters are small, visible wins:
- A better Google rating.
- More recent reviews.
- Prospects seeing the right proof at the right time.
The work is scoped tightly at first to show a quick change in 2 to 3 weeks.
Built around how you already work.
Instead of forcing you into a new tool, I work with what you already use.
Your CRM
Your existing CRM or booking tool.
Your profiles
Your current website and Google Business profile, plus any other key directories.
Your channels
The channels you already use, such as email, SMS and intake forms.
Reviews without gimmicks.
The philosophy is simple:
- No fake reviews.
- No tricks that risk platform penalties.
- Focus on real clients, clear expectations, and timing
The goal is a reputation that would still make sense if a prospect actually talked to the last ten clients.
How we work together
Discover
Deep dive into your current review profiles, website, and outreach. Identify the most visible problems and quickest wins.
Clean up
Respond to old reviews, address obvious issues, and fix the most important profiles, usually starting with Google.
Systemise
Design a simple, repeatable review request process that fits your business, including timing, scripts and templates.
Grow
Use new reviews in outbound, on your site, and in ads. Keep monitoring and tweaking so the review engine keeps running.
Results and testimonials
What clients usually see:
Higher average rating
More recent reviews
Higher reply rates from prospects who saw social proof first
“Our rating went from average to standout within six weeks. More importantly, new enquiries actually mention our reviews when they get in touch.”
Name Surname
Owner · Service business in a major city
“We had been stuck at the same review count for two years. Now we get a steady flow of new reviews each month and the process runs itself.”
Name Surname
Director · Local practice in a regional market
Pricing
Right now I keep pricing simple. There is a limited beta offer for hands on review work, and a custom option for larger or more complex setups.
6 / 50 spots remaining
Beta offer
For early partners who want hands on review help
$200
per month
- One location or core brand
- Monthly review monitoring
- Review response strategy and templates
- Simple review request process
- Monthly call to review progress
• No contracts, cancel any time on the beta offer.
• Thirty day money back guarantee on the beta if you are not happy with the progress.
• Custom projects are scoped clearly before we start so you know exactly what is included.
To stay responsive, I limit the number of clients I work with. If I am full, you can join a short waitlist.
FAQs
I focus on monthly retainers to ensure lasting results. One off cleanups can help initially, but reputation management works best as an ongoing process. However, I am open to discussing specific situations.
Most clients see visible improvements within 2 to 3 weeks. This includes responded reviews, an improved Google rating trajectory, and the first new reviews from the process we implement.
Both. I can draft responses for you to approve, or I can advise on tone and structure while you write. It depends on what fits your workflow best.
Yes. I work with marketing agencies and consultants who want to add reputation management to their service offering, or who need specialist support for their clients.
Not at all. Our service runs month-to-month, giving you complete flexibility. You stay only if it’s beneficial for your business—no contracts, no pressure.
Not at all. Our service runs month-to-month, giving you complete flexibility. You stay only if it’s beneficial for your business—no contracts, no pressure.