I fix online reviews for restoration and emergency trade teams.
When water is pouring through a ceiling or the heat is off in January, people do not compare ten options. They grab their phone, type a few words and call the first company that looks competent and trustworthy. I make sure that is you on Google and in the map pack.
Built for water damage restoration, mold remediation, emergency plumbing, HVAC, 24/7 locksmiths and bail bond teams that live and die on inbound calls.
- You are running three to ten emergency jobs a week but your profiles show a handful of outdated reviews.
- Old complaints about price, response time or one rough tech still sit at the top of Google.
- Dispatch closes a job, the tech drives off, and there is no automatic text or email asking for a review.
Why emergency calls go to the competitors
In emergency trades the first impression is almost always a Google listing on a phone. Your star rating, recency of reviews and the words people use in those reviews decide who gets the call.
- Most of your leads come through Google local, ads, LSAs or lead marketplaces. If your rating or review count is weaker than nearby competitors, you pay more per job or lose it entirely.
- Homeowners mention speed, cleanliness and honesty when they love you. If those words do not appear in your reviews, prospects have no reason to believe you are different from a cheap, risky outfit.
- Insurance jobs and after hours call outs are worth thousands. A one point bump in rating and a steady stream of fresh reviews raises close rates across every marketing channel.
Small, real wins first.
Many companies talk about reputation in big abstract terms, but what actually matters are small, visible wins:
- A better Google rating.
- More recent reviews.
- Prospects seeing the right proof at the right time.
The work is scoped tightly at first to show a quick change in 2 to 3 weeks.
Built around how you already work.
Instead of forcing you into a new tool, I work with what you already use.
Your CRM
Your existing CRM or booking tool.
Your profiles
Your current website and Google Business profile, plus any other key directories.
Your channels
The channels you already use, such as email, SMS and intake forms.
Reviews without gimmicks.
The philosophy is simple:
- No fake reviews.
- No tricks that risk platform penalties.
- Focus on real clients, clear expectations, and timing
The goal is a reputation that would still make sense if a prospect actually talked to the last ten clients.
How we work together
Discover
Deep dive into your current review profiles, website, and outreach. Identify the most visible problems and quickest wins.
Clean up
Respond to old reviews, address obvious issues, and fix the most important profiles, usually starting with Google.
Systemise
Design a simple, repeatable review request process that fits your business, including timing, scripts and templates.
Grow
Use new reviews in outbound, on your site, and in ads. Keep monitoring and tweaking so the review engine keeps running.
Who this works best for
A good fit is any service where a single new client, case or project is worth serious money or where urgent calls are the norm.
Emergency services
High ticket medical and wellness
High lifetime value professional services
Big job home improvement specialists
Results and testimonials
What clients usually see:
Higher average rating
More recent reviews
Higher reply rates from prospects who saw social proof first
“Our rating went from average to standout within six weeks. More importantly, new enquiries actually mention our reviews when they get in touch.”
Name Surname
Owner · Service business in a major city
“We had been stuck at the same review count for two years. Now we get a steady flow of new reviews each month and the process runs itself.”
Name Surname
Director · Local practice in a regional market
Pricing
Right now I keep pricing simple. There is a limited beta offer for hands on review work, and a custom option for larger or more complex setups.
6 / 50 spots remaining
Beta offer
For early partners who want hands on review help
$200
per month
- One location or core brand
- Monthly review monitoring
- Review response strategy and templates
- Simple review request process
- Monthly call to review progress
• No contracts, cancel any time on the beta offer.
• Thirty day money back guarantee on the beta if you are not happy with the progress.
• Custom projects are scoped clearly before we start so you know exactly what is included.
To stay responsive, I limit the number of clients I work with. If I am full, you can join a short waitlist.
FAQs
I focus on monthly retainers to ensure lasting results. One off cleanups can help initially, but reputation management works best as an ongoing process. However, I am open to discussing specific situations.
Most clients see visible improvements within 2 to 3 weeks. This includes responded reviews, an improved Google rating trajectory, and the first new reviews from the process we implement.
Both. I can draft responses for you to approve, or I can advise on tone and structure while you write. It depends on what fits your workflow best.
Yes. I work with marketing agencies and consultants who want to add reputation management to their service offering, or who need specialist support for their clients.
Not at all. Our service runs month-to-month, giving you complete flexibility. You stay only if it’s beneficial for your business—no contracts, no pressure.
Not at all. Our service runs month-to-month, giving you complete flexibility. You stay only if it’s beneficial for your business—no contracts, no pressure.